Lead Technical Consultant
Asurion- Sacramento, California - 2017-Present
• Led team of 4 technical consultants
• Responsible for daily operations of a high volume mobile device repair center
• Resolved complex technical issues escalated from front line technicians
Technical Consultant
Sprint- Sacramento, California - 2015-2017
• Completed hardware repair of mobile devices from all major manufacturers
• Direct technical support for Android and iOS devices
• Resolved tickets and processed RMAs in a timely fashion
Technical Analyst
Verizon Enterprise Solutions- Salt Lake City, Utah - 2012-2013
• Provided help desk-to-help desk support for enterprise and sensitive government accounts
• Assisted account management with implementation of custom IT solutions
• Participated in FDA trials for new Mobile Health initiative
Technical Support Coordinator II
Verizon Wireless- Folsom, California - 2006-2012
• Provided technical support and customer service in a high volume contact center
• Resolved connectivity issues for Windows and Macintosh computers
• Advanced troubleshooting for Android, iOS and Blackberry mobile devices
Marketing Technology Manager
Remax Gold- Roseville, California - 2003-2006
• Implemented and managed Internet based CRM application
• Responsible for daily operations of transaction management system
• Provided training to agents on sales and marketing systems
Marketing Manager
Qualcomm Incorporated- San Diego, California - 1996-2002
• Marketing technology liaison to IT and MIS departments
• Translated very complex technical concepts to a variety of audiences
• Managed business requirement documentation for application development